1. Introduction
OmniSlot ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI WhatsApp Receptionist service (TiMo™).
2. Information We Collect
We collect information you provide directly:
- Business information (name, type, services offered)
- Contact information (phone number, email address, business address)
- Customer booking data (names, phone numbers, appointments)
- WhatsApp messages and voice message transcriptions
- Payment information (processed securely through Razorpay/Stripe)
3. SMS/WhatsApp Messaging Disclosure
📋 Messaging Consent Notice
End users opt in by initiating a WhatsApp conversation with OmniSlot.
Opt-in process:
- Users visit https://omnislot.ai and navigate to the "Try TiMo Now" section.
- Users scan the displayed QR code or click the WhatsApp button.
- Users send the business's unique code (e.g., "GLAMOUR") as their first message.
By sending the first message, users explicitly consent to receive transactional WhatsApp/SMS messages, including:
- Booking confirmations
- Appointment reminders
- Reschedules and cancellations
- Service updates
Message Frequency:
Message frequency varies based on user booking activity. Msg & data rates may apply.
How to Opt-Out:
Reply STOP to opt out at any time. You will receive a confirmation that you have been unsubscribed.
How to Get Help:
Reply HELP for help, or contact us at:
Policy Links:
All messages are transactional responses to user-initiated requests. OmniSlot does not send unsolicited marketing or promotional messages.
4. How We Use Your Information
- Process and manage appointment bookings
- Send booking confirmations and reminders via WhatsApp/SMS
- Provide customer support and respond to inquiries
- Improve our services and develop new features
- Send promotional communications (with explicit consent only)
- Process payments and billing
- Comply with legal obligations
5. Data Sharing
We do not sell your personal data. We may share data with:
- Service Providers: Twilio (WhatsApp API), Razorpay/Stripe (payments), Supabase (database hosting)
- Business Owners: Customer data is shared only with the specific business the customer booked with
- Legal Authorities: When required by law or to protect our rights
6. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Encrypted database storage
- Regular security audits and monitoring
- Access controls and authentication
- Secure payment processing (PCI-DSS compliant)
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Specifically:
- Booking data: 2 years after the appointment date
- Message logs: 90 days
- Account information: Until account deletion request
You can request data deletion at any time by contacting us.
8. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Opt-out: Unsubscribe from marketing communications
- Portability: Request data in a portable format
9. Terms of Service
By using OmniSlot, you agree to:
- Provide accurate and complete business and contact information
- Use the service only for legitimate business purposes
- Comply with all applicable laws and regulations
- Not misuse the platform or attempt unauthorized access
- Not use the service for spam or unsolicited messages
- Maintain the confidentiality of your account credentials
10. Refund Policy
7-Day Money-Back Guarantee: If you're not satisfied within the first 7 days of your paid subscription, contact us for a full refund.
After 7 Days: Refunds are prorated based on remaining unused days in your billing cycle.
How to Request: Email admin@omnislot.ai with your business name and reason for refund.
11. Cookies and Tracking
We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes.
12. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
13. International Data Transfers
Your data may be processed in India or other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.
14. Contact Us
For any privacy-related questions, requests, or concerns:
15. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via email or through our service. The "Last updated" date at the top of this policy indicates when it was last revised.